Contact & Support

App issues and suggestions

Include your Oloa version, macOS version, steps leading to the issue, expected result and the message you saw. If needed, attach a checked screenshot or diagnostic information provided by the application.

Suggested subject: [Oloa Support] Short description. Support is provided by email; phone support and immediate responses are not provided.

AI content feedback

To report a potentially unsuitable result, a rights issue or other problematic AI content, describe the issue type, the service and model used, and steps to reproduce it. Attach the relevant result or screenshot only if necessary, after removing unrelated personal information.

Suggested subject: [Oloa Content Feedback] Short description. The operator will review the report using available information. Issues concerning a provider's service or data handling may also be reported to that provider.

Privacy requests

Use this mailbox to request access, correction or deletion of personal information received by the operator, including support email. Suggested subject: [Oloa Privacy Request] Short description.

You manage local data on your device. Requests about data already received by third-party AI services should be directed to the relevant recipient. Sending an email does not automatically give the operator access to your local projects or third-party accounts. If your request concerns obligations that the Oloa operator has under applicable law, you may also contact this mailbox, and we will address it within our responsibilities.

Check before sending

Do not send API keys, passwords, verification codes or identity documents.
Avoid complete private projects; prefer the smallest example that explains the problem.
Check screenshots, images and terminal logs for unrelated names, paths, credentials or sensitive information.
See the Privacy Policy for support email handling and retention.